AirAsia Kota Kinabalu Office

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AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. As of early 2026, AirAsia Group conducts scheduled domestic and international flights to over 166 destinations across 25 countries, operating from its primary hub from Kuala Lumpur International Airport (Terminal 2).

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AirAsia offers scheduled flights between Kota Kinabalu and KLIA (Terminal 2).

AirAsia Kota Kinabalu Contact Information
Kota Kinabalu City Sales Office Lot G24, Ground Floor Wisma Sabah Jalan Tun Razak 88000 Kota Kinabalu, Sabah Malaysia Office Hours: Monday - Friday : 8:30 am - 5:30 pm / Saturday : 8:30 am - 3:00 pm Closed on Sunday and Public Holidays. Kota Kinabalu Airport Office Level 2 (Domestic Departure Hall Entrance) Terminal 1, Kota Kinabalu International Airport Jalan Petagas 88100 Kota Kinabalu, Sabah Malaysia Airport Name: Kota Kinabalu International Airport For immediate response 24 hours a day and urgent assistance, please chat with Bo @ https://support.airasia.com.

AirAsia Kota Kinabalu Contact Information

Kota Kinabalu City Sales Office

Lot G24, Ground Floor
Wisma Sabah
Jalan Tun Razak
88000 Kota Kinabalu, Sabah
Malaysia

Office Hours: Monday - Friday : 8:30 am - 5:30 pm / Saturday : 8:30 am - 3:00 pm

Closed on Sunday and Public Holidays.

Kota Kinabalu Airport Office

Level 2 (Domestic Departure Hall Entrance)
Terminal 1, Kota Kinabalu International Airport
Jalan Petagas
88100 Kota Kinabalu, Sabah
Malaysia

Airport Name: Kota Kinabalu International Airport

For immediate response 24 hours a day and urgent assistance, please chat with Bo @ https://support.airasia.com.

Customer inquiries handled by AirAsia Kota Kinabalu Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor Service
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free
Airport Facilities
Delayed Flights
Premium Red Lounge
BIG Member
AirAsia Promotional Fares
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
AirAsia Mobile App
Visa on Arrival
Transit Information
Receipts and Refunds
Travel Insurance
In-Flight Meals
AirAsia Premium Flatbed
AirAsia Merchandise

If you're unable to find the answer from a local agent, please contact AirAsia X Premium Line as stated below. (Available from Malaysian telcos Telekom, Celcom, Maxis, and DiGi, Charge: RM1.95 per minute). This hotline is dedicated to serving AirAsia X guests on flights with the airline code D7. For all other flights, please visit https://support.airasia.com.

Head Office (HQ)	Tel Number	Office Hours
RedQ, Jalan Pekeliling 5 Lapangan Terbang Antarabangsa KLIA (Terminal 2) 64000 KLIA Selangor, Malaysia	AirAsia X Premium Line 1600 85 8888	Monday - Friday 09:00~18:00 (GMT +8)

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