British Airways Colombo Office

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British Airways is based in Waterside near its main hub at London Heathrow Airport. As of March 2025, the airline operates scheduled passenger and cargo services to 206 destinations worldwide, including Sri Lanka.

British Airways

Contact British Airways

British Airways offers scheduled flights between Colombo and London.

British Airways Colombo Contact Information

Colombo Office (GSA)

Air Global (Pvt) Ltd
No 400 Deans Road
Colombo 10
Sri Lanka

Tel:  +94 11 2168 168 / 176 / 177 / 178
Fax: +94 11 2680 101 (for sending copies of documents or receipts)

Office Hours

Monday - Friday : 8:30 am - 5:00 pm

Saturday : 9:00 am -1:00 pm

Closed on Sunday and Public Holidays.

Baggage Services

Fax: +94 (0)11 2253 075 (for sending copies of documents or receipts)

Airport Name: Bandaranaike International Airport (Colombo)


British Airways Colombo Office Location Map


Queries handled by British Airways Colombo GSA Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • British Airway Codeshare
  • British Airways Duty Free
  • Promotional Fares
  • Animals and Pets
  • British Airways Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • British Airways Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Insurance
  • On Business Programme
  • Executive Club Memberships
  • BA Codeshare Partners

If you're unable to find the answer from your local agent, please contact the British Airways Contact Centre in the UK as provided below:

Head Office (HQ) Tel Email
British Airways Plc
Waterside, PO Box 365
Harmondsworth
UB7 0GB
United Kingdom
0344 493 0787 (within UK)
+44 (0)203 250 0145 (International)
media.relations@ba.com



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