Ethiopian Airlines Goma Office

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Ethiopian Airlines, formerly known as Ethiopian Air Lines (EAL) and commonly referred to simply as Ethiopian, is the flag carrier of Ethiopia. As of early 2026, the airline serves a total of 151 destinations, including 22 domestic and 129 international points across 81 countries worldwide, including Democratic Republic of the Congo.

Contact Ethiopian Airlines

Ethiopian Airlines offers scheduled flights between Goma and Addis Ababa.

Ethiopian Airlines Goma Contact Information
Goma City Office 18 Boulevard Kanyamuhanga Central Ville, Goma Democratic Republic of the Congo Tel: +243 973 487 778 / +243 997 384 447 / +243 896 770 220 Email: negusm@ethiopianairlines.com / gomsm@ethiopianairlines.com Office Hours: 8:30 am to 6:00 pm (Monday - Saturday) Goma Airport Office Goma International Airport 267 Virunga, Goma Democratic Republic of the Congo Tel: +243 973 487 778 / 997 384 447/ 896 770 220 Email: negusm@ethiopianairlines.com / gomsm@ethiopianairlines.com Office Hours: According to flight schedule. Airport Name: Goma International Airport

Ethiopian Airlines Goma Contact Information

Goma City Office

18 Boulevard Kanyamuhanga
Central Ville, Goma
Democratic Republic of the Congo

Tel: +243 973 487 778 / +243 997 384 447 / +243 896 770 220

Email: negusm@ethiopianairlines.com / gomsm@ethiopianairlines.com

Office Hours: 8:30 am to 6:00 pm (Monday - Saturday)

Goma Airport Office

Goma International Airport
267 Virunga, Goma
Democratic Republic of the Congo

Tel: +243 973 487 778 / 997 384 447/ 896 770 220

Email: negusm@ethiopianairlines.com / gomsm@ethiopianairlines.com

Office Hours: According to flight schedule.

Airport Name: Goma International Airport

Customer inquiries handled by Ethiopian Airlines Goma Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Ethiopian Airlines Codeshare
Ethiopian Airlines Duty Free
Promotional Fares
Animals and Pets
Ethiopian Airlines Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Ethiopian Airlines Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Star Alliance
Ethiopian Airlines Holidays
ShebaMiles

If you can't find the answer from your local agent, please get in touch with the Ethiopian Airlines 24-hour Call Centre as follows:

Head Office (HQ)	Tel Number	Email
Ethiopian Airlines Airport Enterprise Building Ground Floor Addis Ababa Ethiopia	6787 (local) +251 11 617 9900 (overseas)	customerrelations@ethiopianairlines.com

Ethiopian Airlines