Korean Air Shanghai Office

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Korean Air stands as the largest airline and flag carrier of South Korea. As of March 2025, the airline operates scheduled passenger and cargo services to more than 126 cities across 44 countries worldwide, including China.

Contact Korean Air

Korean Air offers scheduled flights between Shanghai and Seoul.

Korean Air Shanghai Contact Information
Shanghai Office #1009 Maxdo Center 8 Xing Yi Road Shanghai, China Ticketing Service Available Tel: +86 21 5208 2080 / 2081 Fax: +86 10 8453 8124 Open hours: 8:30 am - 5:30 pm (Monday - Friday) Closed on weekend and public holidays. Reservation Center Tel: 400 65 88888 / +86 532 8378 7024 Open hours: 8:00 am - 7:00 pm (daily) Shanghai Hongqiao Airport Office Terminal 1-A, 3rd Floor B-41 Shanghai Hongqiao International Airport Shanghai, China Open hours: 11:00 ~ 19:30 (Mon, Tue, Wed, Thu, Fri) Tel: +86 21 2235 1260 Shanghai Pudong Airport Office 16-201, 2nd floor, Terminal 1 Shanghai Pudong International Airport Shanghai, China Open hours: 09:30 ~ 15:00 (Every day) Tel: +86 21 6835 5620 Check-in Counter: Gate 5, 2nd floor, Terminal 1, Hongqiao International Airport Open hours: 15:55 ~ 17:45 daily Check-in Counter: H Island, 3rd Floor, Departure Level, Terminal 1, Pudong International Airport Open hours: 06:20 ~ 08:10 daily Check-In Counters is closed 40 minutes before departure time. Airport Name: Shanghai Hongqiao International Airport / Shanghai Pudong International Airport

Korean Air Shanghai Contact Information

Shanghai Office

#1009 Maxdo Center
8 Xing Yi Road
Shanghai, China

Ticketing Service Available

Tel: +86 21 5208 2080 / 2081
Fax: +86 10 8453 8124

Open hours: 8:30 am - 5:30 pm (Monday - Friday)

Closed on weekend and public holidays.

Reservation Center

Tel: 400 65 88888 / +86 532 8378 7024

Open hours: 8:00 am - 7:00 pm (daily)

Shanghai Hongqiao Airport Office

Terminal 1-A, 3rd Floor B-41
Shanghai Hongqiao International Airport
Shanghai, China

Open hours: 11:00 ~ 19:30 (Mon, Tue, Wed, Thu, Fri)

Tel: +86 21 2235 1260

Shanghai Pudong Airport Office

16-201, 2nd floor, Terminal 1
Shanghai Pudong International Airport
Shanghai, China

Open hours: 09:30 ~ 15:00 (Every day)

Tel: +86 21 6835 5620

Check-in Counter: Gate 5, 2nd floor, Terminal 1, Hongqiao International Airport

Open hours: 15:55 ~ 17:45 daily

Check-in Counter: H Island, 3rd Floor, Departure Level, Terminal 1, Pudong International Airport

Open hours: 06:20 ~ 08:10 daily

Check-In Counters is closed 40 minutes before departure time.

Airport Name: Shanghai Hongqiao International Airport / Shanghai Pudong International Airport

Queries handled by Korean Air Shanghai Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Korean Air Codeshare
Korean Air Duty Free
Promotional Fares
Animals and Pets
KAL Lounge
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Korean Air Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Million Miler Club
Morning Calm Club
SKYPASS Club

If you cannot find the answer from your local agent, please contact Korean Air Customer Service in Seoul as indicated below.

Head Office (HQ)	Contact	Email
Korean Air 260, Haneul-gil Gangseo-gu Seoul, Republic of Korea	1588 2001 02 2656 2001 +82 2 2656 2001 (from overseas)	customersvc@koreanair.com

Korean Air