Lufthansa Nairobi Office

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Deutsche Lufthansa AG, commonly known as Lufthansa, is Germany’s flag carrier and the country’s largest airline.

As of early 2026, Lufthansa Group airlines operate through their hubs in Brussels, Frankfurt, Munich, Vienna, and Zurich, along with numerous direct connections, serving around 330 destinations in approximately 100 countries worldwide, including Kenya.

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Lufthansa offers scheduled flights between Nairobi and Frankfurt.

Lufthansa Nairobi Contact Information

Nairobi City Office

Block B Riverside Drive, 100
Merchant Square
Nairobi, Kenya

Tel: +254 798 471 121 / 471 123

Email: nboticketteam@dlh.de

Opening Hours: 8:30 am - 5:00 pm (Monday - Friday)

Closed on Weekend and Public Holidays

Nairobi Airport Office

Terminal 1C
Jomo Kenyatta International Airport
Nairobi, Kenya

Email: nbost@dlh.de

Lufthansa Service Counter open on flight days time 14:00 - 00:00. Only for customers holding tickets for same day travel.

Airport Name: Jomo Kenyatta International Airport (Nairobi)

Customer inquiries handled by Lufthansa Nairobi Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Lufthansa Codeshare
  • Lufthansa Duty Free
  • Promotional Fares
  • Animals and Pets
  • Lufthansa Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Lufthansa Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Insurance
  • Star Alliance Codeshare
  • Lufthansa Holidays
  • Miles & More

If you cannot find the answer from a local agent, please contact the Lufthansa Service Center in Germany as stated below.

Head Office (HQ) Tel Office Hours
Lufthansa Aviation Centre
60546 Terminal 1 Abflughalle A
Frankfurt, Germany		 +49 69 86 799 799 8:00 am to 10:00 pm daily



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