Qantas Airways Hong Kong Office

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Qantas Airways is Australia’s flag carrier and largest airline. As of early 2026, it operates scheduled flights to 35 international destinations worldwide, including Hong Kong.

Qantas Airways

Contact Qantas Airways

Qantas Airways offers scheduled flights between Hong Kong and major cities in Australia.

Hong Kong Office Contact Information

Tel: +852 2298 8111

Office Hours: 24 hours (daily)

Chinese language services available 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm, Monday to Friday - except public holidays.

Baggage Services

Tel: +852 2116 8750

Airport Name: Hong Kong International Airport


Qantas Airways Hong Kong Office Location Map

Note: Qantas Airways Baggage Services Office should only be contacted for inquiries regarding personal items left on board the aircraft or at the boarding gate.

Customer inquiries handled by Qantas Airways Hong Kong Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Mobile App Check-in
  • Airport Counter Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free Items
  • Airport Facilities
  • Delayed Flights
  • Qantas Club Enquiries
  • Corporate Reward Program
  • Economy Class Services
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Self Service Kiosk Check-in
  • Qantas Points
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • Travel Insurance
  • QantasLink
  • Qantas Codeshare Partners

If you cannot find the answer from your local agent, please contact the 24-hour Qantas Airways Customer Service in Sydney as provided below:

Head Office (HQ) Tel Number Email
Qantas Airways
10 Bourke Road
Mascot NSW 2020
Australia		 13 13 13 (24x7, call from Australia only)
+61 7 3815 8000 (call from overseas)		 n/a


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