Qantas Airways Shanghai Office

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Qantas Airways is Australia’s flag carrier and largest airline. As of early 2026, it operates scheduled flights to 35 international destinations worldwide, including China.

Contact Qantas Airways

Qantas Airways offers scheduled flights between Shanghai and major cities in Australia.

Shanghai Office Contact Information
Tel: 400 819 9495 (Toll-free, call from China only) Office Hours: 9:00 am to 5:30 pm (daily) Tel: +86 10 656 79006 (call from overseas) Office Hours: 9:00 am - 5:00 pm (Monday - Friday) Closed on Weekend and Public Holidays. Baggage Services Tel: +86 21 8634 0323 / 0324 Airport Name: Shanghai Pudong International Airport Qantas Airways Shanghai Office Location Map

Note: Qantas Airways Baggage Services Office should only be contacted for inquiries regarding personal items left on board the aircraft or at the boarding gate.

Customer inquiries handled by Qantas Airways Shanghai Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
Qantas Club Enquiries
Corporate Reward Program
Economy Class Services
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Self Service Kiosk Check-in
Qantas Points
Visa on Arrival
Transit Information
Receipts and Refunds
Travel Insurance
QantasLink
Qantas Codeshare Partners

If you cannot find the answer from your local agent, please contact the 24-hour Qantas Airways Customer Service in Sydney as provided below:

Head Office (HQ)	Tel Number	Email
Qantas Airways 10 Bourke Road Mascot NSW 2020 Australia	13 13 13 (24x7, call from Australia only) +61 7 3815 8000 (call from overseas)	n/a

Qantas Airways