Singapore Airlines Surabaya Office

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Singapore Airlines (SQ) is Singapore’s flag carrier and one of Asia’s major international airlines. As of early 2026, the airline and its subsidiary Scoot operate scheduled services to over 128 destinations worldwide, including Indonesia.

Contact Singapore Airlines

Singapore Airlines offers scheduled flights between Surabaya and Singapore.

Singapore Airlines Surabaya Contact Information
Indonesia Reservation Tel: +62 21 3076 4197 / +62 21 2561 7913 Operating Hours: Monday - Friday: 0800 – 1800 hours For any urgent matters outside office hours, please call +65-6223 8888 (24 hours Contact Centre in Singapore). Airport Office Room 88, Terminal 2 Jalan Raya Juanda No.1, 61253 Bandara International Juanda Surabaya, Indonesia Tel: +62 31 869 0889 Operating Hours: Tuesday to Saturday: 0800 - 1600 hours Note: The Airport Office is an Operations and Administrative office only. For ticketing and reservations enquiries, please call +62 21 3076 4197 / +62 21 2561 7913. There are no Reservations/Ticketing facilities at the airport office. Lost and Found Office PT. JAS Arrival Hall Terminal Bandara International Juanda Surabaya Tel: +62 31 8690821 Operating Hours: 9:00 am - 5:00 pm daily Airport Name: Juanda International Airport (Surabaya)

Singapore Airlines Surabaya Contact Information

Indonesia Reservation

Tel: +62 21 3076 4197 / +62 21 2561 7913

Operating Hours: Monday - Friday: 0800 – 1800 hours

For any urgent matters outside office hours, please call +65-6223 8888 (24 hours Contact Centre in Singapore).

Airport Office

Room 88, Terminal 2
Jalan Raya Juanda No.1, 61253
Bandara International Juanda
Surabaya, Indonesia

Tel: +62 31 869 0889

Operating Hours: Tuesday to Saturday: 0800 - 1600 hours

Note: The Airport Office is an Operations and Administrative office only. For ticketing and reservations enquiries, please call +62 21 3076 4197 / +62 21 2561 7913.

There are no Reservations/Ticketing facilities at the airport office.

Lost and Found Office

PT. JAS
Arrival Hall Terminal
Bandara International Juanda
Surabaya

Tel: +62 31 8690821

Operating Hours: 9:00 am - 5:00 pm daily

Airport Name: Juanda International Airport (Surabaya)

Customer inquiries handled by Singapore Airlines Surabaya Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
VIP Lounge Service
Corporate Reward Program
PPS Club
Animals and Pets

In-Flight Meals
Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
KrisFlyer Program
Visa on Arrival
Transit Information
Receipts and Refunds
SilverKris Lounge
KrisFlyer Gold Lounge
Codeshare Partners

If you cannot find the answer from a local agent, please contact Singapore Airlines' 24-hour Call Centre as shown below:

Head Office (HQ)	Tel	Open
Singapore Airlines 2 Orchard Turn #04-05 ION Orchard Singapore 238801 Singapore	+65 6223 8888	24x7

Singapore Airlines