Turkish Airlines Colombo Office

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Turkey’s national flag carrier, is headquartered in Istanbul. As of early 2026, the airline operates from its primary hub at Istanbul Airport, offering an extensive network serving around 350 destinations in 131 countries worldwide, including Sri Lanka.

Turkish Airlines

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Turkish Airlines offers scheduled flights between Colombo and Istanbul.

Turkish Airlines Colombo Contact Information

Colombo City Office

Level 33, West Tower
World Trade Center
Colombo 01, Sri Lanka

Tel: +94 11 590 0500 / 0555

Email: cmbsales@thy.com

Office Hours

Monday - Friday : 9:00 am - 5:00 pm

Closed on Weekend and Public Holidays.


Turkish Airlines Colombo Airport Office

BIA Departure Terminal
No:75-76 Katanayeke
Colombo, Sri Lanka

Working hours: 2:00 am - 10:00 am (daily)

Tel: +94 11 590 0500 / +94 11 225 1233

Email: cmbops@thy.com


Turkish Airlines Cargo Office

General Cargo Agency - Leisure Cargo Lanka
No. 1/1 Thimbirigasyaya
Colombo 05, Sri Lanka

Tel: +94 11 2055693

Email: cmbcargo@thy.com

Office Hours: 9:00 am - 5:00 pm (Mon - Fri)

Closed on Weekend and Public Holidays.

Airport Name: Bandaranaike International Airport


Turkish Airlines Colombo Office Location Map


Customer inquiries handled by Turkish Airlines Colombo Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Turkish Airlines Codeshare
  • Turkish Airlines Duty Free
  • Promotional Fares
  • Animals and Pets
  • Turkish Airlines Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Turkish Airlines Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Insurance
  • Corporate Club Programme
  • Turkish Do&Co
  • Turkish Miles&Smiles

If you're unable to find the answer from a local agent, please contact Turkish Airlines 24-hour Booking and Customer Services in Turkey as outlined below:

Head Office (HQ) Tel Email
Turkish Airlines
Turkish Airlines General Management Building
Ataturk Airport
34149 Yesilkoy, Istanbul
Turkey
+90 850 333 0 849 customer@thy.com


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