Turkish Airlines Nairobi Office

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Turkey’s national flag carrier, is headquartered in Istanbul. As of early 2026, the airline operates from its primary hub at Istanbul Airport, offering an extensive network serving around 350 destinations in 131 countries worldwide, including Kenya.

Contact Turkish Airlines

Turkish Airlines offers scheduled flights between Nairobi and Istanbul.

Turkish Airlines Nairobi Contact Information
Nairobi Ticket Sales Office Mamangina Street International Life House 10th Floor P.O. Box: 30597 Gpo 00100 Nairobi, Kenya Tel: +254 203 893 656 (call center) Fax: n/a Office Hours: 10:00 am - 4:00 pm (Mon - Fri) Closed on weekend and public holidays. Email: nbosales@thy.com Turkish Airlines Nairobi Cargo Office (GSA) JKIA Swissport Cargo Complex 1st Floor No:112 Jomo Kenyatta International Airport Nairobi, Kenya Tel: +90 212 463 63 63-59346 Fax: n/a Email: nbocargo@thy.com Office Hours: 8:00 am - 5:00 pm (Mon - Fri) Closed on weekend and public holidays. Airport Name: Jomo Kenyatta International Airport (Nairobi) Turkish Airlines Nairobi Office Location Map

Turkish Airlines Nairobi Contact Information

Nairobi Ticket Sales Office

Mamangina Street International Life House 10th Floor
P.O. Box: 30597 Gpo 00100
Nairobi, Kenya

Tel: +254 203 893 656 (call center)
Fax: n/a

Office Hours: 10:00 am - 4:00 pm (Mon - Fri)

Closed on weekend and public holidays.

Email: nbosales@thy.com

Turkish Airlines Nairobi Cargo Office (GSA)

JKIA Swissport
Cargo Complex 1st Floor No:112
Jomo Kenyatta International Airport
Nairobi, Kenya

Tel: +90 212 463 63 63-59346
Fax: n/a

Email: nbocargo@thy.com

Office Hours: 8:00 am - 5:00 pm (Mon - Fri)

Closed on weekend and public holidays.

Airport Name: Jomo Kenyatta International Airport (Nairobi)

Turkish Airlines Nairobi Office Location Map

Customer inquiries handled by Turkish Airlines Nairobi Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Online Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
Airport Facilities
Delayed Flights
Turkish Airlines Codeshare
Turkish Airlines Duty Free
Promotional Fares
Animals and Pets
Turkish Airlines Lounges
Concierge Services

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Turkish Airlines Mobile App
Visa on Arrival
Transit Information
In-Flight Duty Free
Receipts and Refunds
Travel Insurance
Corporate Club Programme
Turkish Do&Co
Turkish Miles&Smiles

If you're unable to find the answer from a local agent, please contact Turkish Airlines 24-hour Booking and Customer Services in Turkey as outlined below:

Head Office (HQ)	Tel	Email
Turkish Airlines Turkish Airlines General Management Building Ataturk Airport 34149 Yesilkoy, Istanbul Turkey	+90 850 333 0 849	customer@thy.com

Turkish Airlines