Turkish Airlines Shanghai Office
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Turkey’s national flag carrier, is headquartered in Istanbul. As of early 2026,
the airline operates from its primary hub at
Istanbul Airport, offering an extensive network serving around 350
destinations in 131 countries worldwide, including China.
Contact Turkish Airlines
Turkish Airlines offers scheduled flights between Shanghai and Istanbul.
| Turkish Airlines Shanghai Contact Information |
|---|
Shanghai Ticket Sales Office Room 522 Shanghai Centre 1376 West Nanjing Road Shanghai China Tel: +86 21 3222 0022 / +86 (010) 5697 1330 (call center) Fax: +86 21 3222 0021 Email: shasales@thy.com Office Hours: 9:00 am - 6:00 pm (Mon - Fri) Call center operation hours: 24 hours daily Shanghai Airport Office Pudong International Airport T2, Terminal Departure Hall Room 2-B11-323 Tel: +86 21 6833 9763 / +86 (010) 5697 1330 (call center) Fax: +86 21 6833 9762 Office Hours: 4:00 pm - 11:00 pm (daily) Email: shastation@thy.com Turkish Airlines Shanghai Cargo Office Room 522, Shanghai Centre 1376 West Nanjing Road Shanghai China Tel: +86 21 3222 0126 / +86 (010) 5697 1330 (call center) Fax: +86 21 3222 0126 Email: shacargo@thy.com Office Hours: 9:00 am - 6:00 pm (Mon - Fri) Call center operation hours: 24 hours daily Airport Name: Shanghai Pudong International Airport
Turkish Airlines Shanghai Office Location Map
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Customer inquiries handled by Turkish Airlines Shanghai Office including:
- Flight Ticket Booking
- Flight Ticket Cancellation
- Flight Ticket Rescheduling
- Web / Online Check-in
- Airport Counter Check-in
- Self Service Kiosk Check-in
- Unaccompanied Minor
- Baggage Allowance
- Duty Free Allowance
- Flight Information
- Airport Lounges
- Visa Information
- In-Flight Meals
- Missing Luggage
- Immigration Services
- In-Flight Wifi
- Airport Wifi
- In-Flight Entertainment
- Airport Facilities
- Delayed Flights
- Turkish Airlines Codeshare
- Turkish Airlines Duty Free
- Promotional Fares
- Animals and Pets
- Turkish Airlines Lounges
- Concierge Services
- Airport Transfers
- Sports Equipment
- Airport Transportation
- Seats Enquiries and Selection
- Turkish Airlines Mobile App
- Visa on Arrival
- Transit Information
- In-Flight Duty Free
- Receipts and Refunds
- Travel Insurance
- Corporate Club Programme
- Turkish Do&Co
- Turkish Miles&Smiles
If you're unable to find the answer from a local agent, please contact Turkish Airlines 24-hour Booking and Customer Services in Turkey as outlined below:
| Head Office (HQ) | Tel | |
|---|---|---|
|
Turkish Airlines Turkish Airlines General Management Building Ataturk Airport 34149 Yesilkoy, Istanbul Turkey |
+90 850 333 0 849 | customer@thy.com |
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